Refund policy

Return & Refund Policy

At L.W.A.F, each piece is carefully crafted after an order is placed. We focus on quality, craftsmanship, and delivering a premium experience.

Returns

We accept returns within 14 days of delivery if the item:

• Is unused and unworn.

• Is unwashed.

• Has original packaging.

• Is returned in its original condition.

Refunds

Refunds are only available for:

• Items that arrive damaged.

• Manufacturing defects.

• Incorrect items received.

Customers must contact us within 7 days of receiving their order with:

• Order number.

• Description of the issue.

• Clear photos/videos showing the problem.

Once approved, we will provide a suitable resolution, which may include a replacement or refund.

Made-to-Order Items

Due to the nature of our made-to-order process, we do not accept returns or refunds for:

• Change of mind.

• Incorrect size selection.

• Personal preference.

Please select your sizes carefully before placing your order.

Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect, please contact us within 7 days of receiving your order with photos and your order details.

Exchanges

Exchanges are subject to availability. Customers are responsible for return shipping costs unless the item received is defective.

 

Cancellation

At L.W.A.F, our products are made to order. This means production begins after your order has been confirmed, with each piece being created specifically for your order.

Cancellation Window

Customers may request to cancel their order within 24 hours of placing the order, provided that production has not already started.

To request a cancellation, please contact us as soon as possible with your order number and the email address used to place the order.

After Production Begins

Once production has started, your order can no longer be cancelled under our standard cancellation policy because materials and production resources have been allocated to your order.

After Dispatch

Once your order has been dispatched, it cannot be cancelled. Any applicable return or refund request will be handled according to our Return & Refund Policy.

Approved Cancellations

If your cancellation is approved, the applicable refund will be issued to the original payment method. Processing times may vary depending on your payment provider.

Important

L.W.A.F reserves the right to decline cancellation requests made after production has commenced, subject to any rights the customer may have under applicable South African consumer protection laws.

By placing an order, you acknowledge that L.W.A.F products are made to order and that production may begin shortly after your order is confirmed.